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As the end of 2024 approaches, the events industry is buzzing with anticipation for what the coming year will bring. To help you stay ahead of the curve, we spoke with two of the College of Event Management’s team members, Ruth Chambers (RC) and Dave Fenton-Wells (DFW), about the trends, innovations, and skills that will shape event planning in 2025.

What emerging trends in events do you think will have the biggest impact in 2025?

RC: AI is the biggest trend impacting not just events but every industry. Its applications are vast and growing, and we’re seeing some truly transformative uses:  

Workflow automation: Whether it’s managing team projects or writing marketing copy, AI tools are streamlining operations.  

Marketing campaigns: Tools like ChatGPT are being used to craft social posts, blog content, and even entire campaign schedules. By building a profile of your audience and brand voice, AI can generate tailored, high-quality copy.  

International reach: Imagine recording a video for your audience, and AI translates and syncs it to other languages—your mouth even moves in sync! While not perfect, it’s impressive.  

Data-driven insights: AI can analyse customer feedback, identify behavioural patterns, and provide actionable recommendations for future events.  

The possibilities are endless, and those who embrace AI will undoubtedly see an edge in the competitive events landscape.  

DFW: Events are the live marketing space for most industries, and post-COVID, face-to-face engagement has become even more vital. One trend gaining momentum is immersive, tech-driven experiences. By integrating sensory elements with cognitive approaches, event planners can craft experiences that are interactive, engaging, and deeply memorable. This trend blends the creativity of traditional event planning with the cutting-edge possibilities of modern technology.

Laptop with opaque tech icon overlays

Whether it’s managing team projects or writing marketing copy, AI tools are streamlining operations.

How do you see attendee expectations evolving in 2025, particularly in terms of experience, engagement, and sustainability?

DFW: Sustainability expectations vary by industry, but they’re increasingly non-negotiable. For example, in sectors like healthcare, ISO sustainability guidelines have long been a standard. Beyond sustainability, engagement and experience are key drivers. 

Events are evolving into ongoing journeys rather than one-off occurrences. Attendees demand a blend of ROI, professional development, and pleasure from their experiences while looking for deeper, more meaningful connections that extend beyond the event itself.

RCAttendee expectations are rising, especially in these areas:  

AI-enhanced experiences: AI-driven analytics will allow organisers to predict audience preferences, adjust schedules, and recommend personalised content. This means more meaningful and tailored experiences for attendees.  

Immersive engagement: From AI suggesting networking opportunities to hands-on learning experiences, attendees want to actively participate and walk away with tangible value.  

A renewed focus on wellness: Multi-day corporate events are incorporating wellness activities like yoga and mental health workshops, reflecting a broader focus on work-life balance.  

Sustainability as a principle: Sustainability is no longer a buzzword; it’s a guiding principle. From choosing eco-friendly venues and caterers to providing app-based event guides and virtual attendance options, the industry is responding to the growing demand for sustainable practices. 

Attendee crowd walking through 'green' event Expo emphasising sustainability

Sustainability is no longer a buzzword; it’s a guiding principle.

What skills or tools do you believe will be essential for event planners to stay ahead of the curve next year?

RC: Despite technological advancements, the core skills of event management—communication, organisation, creativity, leadership—remain essential. 

For instance, while AI can assist in identifying potential risks, there’s a long way to go before it can fully take over. Legal and ethical challenges around AI accountability mean that human judgment is still critical. 

Technology is a tool that complements, not replaces, human expertise.  

DFW: Event planners need to embrace tech-driven platforms—both hardware and software—for research, promotion, and execution. Staying on top of emerging digital tools will be crucial for creating innovative, effective events. Additionally, understanding and leveraging data insights will give planners a competitive edge.

As we move into 2025, the events industry is poised for exciting transformations. Staying informed and agile will help event professionals like you deliver unforgettable experiences while meeting the evolving expectations of their audiences.

Ruth and David are currently speciality subject facilitators for our Event Manager – Diploma program.

At College of Event Management we offer a range of specialised online event courses. Contact us for more information about the right course to equip you with the knowledge and practical experience to work as an event professional. 

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